Mithra Publishing managed to avert a customer relations crisis with the help of the technical experts at Hikari Software Team.
Mithra, which has become one of the fastest growing publishing companies in the UK, found that its existing shopping cart facility was unable to cope with the complexity and volume of orders from customers base all around the world.
At one point last month, following the launch of its hugely successful social media bible, SocMed: Social Media for Business, the company was unable to process any orders at all after its shopping cart facility began to buckle under the flood of demand.
The company was saved from what could have been a potential disaster after online shopping experts from Hikari Software Team stepped in to lend a hand. The experts helped the publishing company replace its existing shopping cart with HikaShop Business, a robust and state-of-the-art shopping facility that leads the way in e-commerce.
HikaShop is an extension created for the Joomla platform and is built for simplicity and flexibility. The extension also has a wide range of marketing tools as well as powerful statistics displayable on a user-friendly dashboard to help businesses manage their store.
A spokesman for Mithra publishing said: "Hikari Software really saved the day for us. We were receiving countless complaints from customers demanding that we improve our facility to accept and process online orders. Working with Nicolas from Hikari Software Team really threw us a life-line. Not only did Hikari provide us with an industry-leading product but they also helped us get it up and running - and made sure it worked perfectly. Hikashop has made the world of difference to our business and means that we are now able to process customer orders in a smooth and efficient way."
Visit the Hikari Software Team at: http://www.hikashop.com/